Did you know that over half of the accidental domestic fires in the UK are caused by electricity? Faulty or misused electrical products are the main cause of electrical fires, and most of these begin in the kitchen. Read our top tips in electrical safety below.
Let us carry out electrical inspections. We inspect and test the electrical installation in your home every 5 years to ensure safety and compliance with relevant regulations – known as an EICR. This also includes testing any equipment we own. As your landlord, we are legally required to carry out this periodic check, known as EICR and it is essential to make sure your home is safe.
Don’t overload adaptors by plugging many appliances into one socket, especially those with high electrical current ratings such as kettles, irons and heaters.
Check appliance cables aren’t damaged and the plug is fastened securely to the cable. Regularly check plugs and sockets for burn marks, crackling sounds or if it feels hot to the touch.
Don’t DIY. Any electrical works must be carried out by a qualified electrician. If you need to make alterations to electrical wiring, please contact us to discuss this as you’ll need our permission.
Check your smoke alarms are working throughout the year by pressing the ‘test’ button. Contact us straight away if they aren’t working.
Only buy electrical goods from a retailer you trust and follow the manufacturer’s instructions when installing. Find out how to spot substandard electrical products online in this ‘Don’t be electricked’ article.
Turn off appliances when you’re not using them and don’t leave your washing machine or tumble dryer on if you’re out of the house or overnight. You can also check whether an appliance has had a safety recall using Electrical Safety First’s electrical product checker.
Only charge e-bikes, e-scooters, mobile phones and other appliances with lithium-ion batteries when you are awake and never overnight while you’re sleeping. Find out more about lithium-ion battery safety.
Over the last year, we’ve shared with you some of the feedback from our quarterly customer satisfaction surveys. These surveys, carried out by Acuity on our behalf, are part of the tenant satisfaction measures (‘TSMs’) introduced in 2023 by the Regulator of Social Housing.
All social housing landlords must carry out surveys with their tenants using a set of twelve TSM questions. Alongside these survey questions, landlords must also collect data and publish ten management information measures that focus on operational areas, such as safety and compliance.
We now have our first full year of these TSM results, and we’re pleased to report that for each survey measure our results are in the top 25% of our peer group of housing associations.
You can view our full TSM results, including survey and management information measures, on the new Tenant Satisfaction Measures page of our website: ecs.page.link/bDNRG
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Our grounds maintenance contractor John O'Conner Grounds Maintenance Ltde Ltd has designed a dedicated website where you can find out when they're due in your area. Due to busy periods and weather conditions, we cannot give exact dates when works will be carried out, please use this schedule as a guide. Selwood Housing – John O'Conner Local ecs.page.link/7Bx5g
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I've no words for how I feel about the the person who did the grass again.
I have to say the new team (about a year now) are very good a bit messy at times but wet grass what can you do. They seem to be up at least once a month.
Wiltshire Council is developing its 2024-2029 Accommodation Strategy and seeks input from older residents on maintaining independence in their homes. If staying at home is impractical, the Council aims to understand how local services can be improved to feel like home for residents. Your feedback in this survey will help shape the strategy and inform future housing needs for older people in Wiltshire.
Follow this link to the survey it should take no longer than 10 minutes and will really help Wiltshire Council understand the potential needs and wishes of those aged 50+ Accommodation Strategy Survey ecs.page.link/k8bBw
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Done and done asked for the warden to be reinstated ridiculous the council took them away
