Heating & hot water - Selwood Housing

A few quick checks can often resolve common issues without you having to wait for an operative. Before requesting an appointment, please check that you have completed the following. *

Have you visited our repairs tips and advice pages? You may be able to quickly resolve the problem by following this advice.

Have you checked that your thermostat is switched on and turned up?

Have you checked if the batteries need replacing if you have a digital thermostat?

If you have completed the steps above and you are still experiencing problems, please continue.

Which of the following best describes your situation?

My heating has completely stopped working

I have no hot water

I have neither heating or hot water

I am experiencing another type of heating and hot water issue

Are any of the following relevant:

My water is heating but it isn't hot enough

Part of my heating has stopped working

My immersion heater is faulty and I have a boiler

I have a problem with my radiators / individual storage heaters

I have a solid fuel central heating system and need my chimney swept

I don't have a solid fuel central heating system and need my chimney swept

I have a solid fuel central heating system and need a repair or replacement accessory (fire basket, grate, ash pan or fire bar)

I need a replacement cylinder jacket

Something else

Is an elderly or vulnerable person affected by a lack of hot water?

Yes

No

Is an elderly or vulnerable person affected by a lack of heating?

Yes

No

Is an elderly or vulnerable person affected by a lack of heating and hot water?

Yes

No

High priority

Call 01225 715 715 and select option 1

Your individual circumstances will be taken into account when prioritising your call alongside other repairs that we are responding to currently.

Please make an appointment

We will sweep all chimneys and flues as part of servicing.

Please make an appointment

The cost will be charged to you if it is due to your damage / neglect.

Tell us as much as you can about the issue and the need for a repair. The more information you can provide, the more quickly we can help. *

Where is the issue/fault located? (e.g. internal door downstairs, kitchen sink, fence in back garden)

Contact name *

Address line one

Address line two

Town

Postcode

Preferred appointment day *

Preferred appointment time *

Any other notes about your repair?

I am happy to be contacted about appointments by email

Terms & Conditions *

You have read and understood our privacy notice

Visit our tips and advice page

It may be that the repair you need, is something that you can fix yourself. Visit our repairs tips and advice pages for information on how to carry out repairs that you are responsible for.

Repairs tips and advice pages