Your neighbourhoods team

About the neighbourhoods team

Our neighbourhoods team work to make sure the areas our customers live in are safe, clean and welcoming places that people are proud to call home. The team work in partnership with customers, partner organisations and local services to manage antisocial behaviour, support customers experiencing domestic abuse, provide tenancy support, look after communal spaces and make improvements to the local area based on community needs.

What you can expect

Our neighbourhood management policy sets out our approach to managing our neighbourhoods. We also follow the Neighbourhood and Community Standard 2024 set by the Regulator for Social Housing. This outlines what you can expect from us when it comes to managing neighbourhoods, including:

Maintaining the safety of our neighbourhoods
Promoting social, environmental and economic wellbeing in our areas
Tackling antisocial behaviour working with local authority departments and the police.
Tackling domestic abuse and enabling affected customers to access support.

Your role in maintaining your neighbourhood

We believe in working in partnership with our customers to keep neighbourhoods safe and well maintained. You can help by:

Preventing antisocial behaviour and reporting antisocial behaviour or hate incidents
Reporting damage, faults and other repairs to us via our request a repair webpage.
Keeping communal areas clean, tidy and free from obstruction
Contacting your neighbourhood manager if you notice a problem or need support.

Neighbourhood managers

Each of our customers has a dedicated neighbourhood manager. You can find details of your neighbourhood manager below. Our neighbourhood managers can be contacted via our main telephone number 01225 715 715.

Shaun Church

Shaun is a senior neighbourhood manager at Selwood Housing.

Shaun is responsible for overseeing the areas managed by Mike Grizzell, Kirsty Newton, Sarah Johnson, and he also oversees Jemma Sherman and Sophie White.

Mike Grizzell

Mike covers the following areas:

Warminster, Wylye Valley.

Kirsty Newton

Kirsty covers the following areas:

Paxcroft Mead, Hilperton, Staverton, Trowbridge Central, Seymour Estate and Longfield.

Lulu Harris

Lulu covers the following areas:

Malmesbury, Semington, Amesbury, Bowerhill, Calne, Chippenham, Devizes, Salisbury and Trowbridge villages (Bulkington, Keevil, Steeple Ashton, West Ashton, Southwick, North Bradley).

Paul Spriggs

Paul is a senior neighbourhood manager at Selwood Housing.

Paul is responsible for overseeing the areas managed by Louise Cowler, Emma Andrews, Becky Davies, Lulu Harris, Lyndsey Powell and he also oversees Anna Rutkiewicz.

Louise Cowler

Louise covers Whitley, Melksham Central, Forest and Queensway.

Emma Andrews

Emma covers East Trowbridge (Studley Green, College, Ashmead), Devizes and Frome/Beckington.

Sarah Johnson

Sarah covers the following areas:

Atworth, Bradford on Avon, Broughton Gifford, Monkton Farleigh, Holt, Lower Westwood, South Wraxall, Winsley and Bath/North East Somerset.

Lyndsey Powell

Lyndsey covers Westbury and villages, Wells and Shepton Mallet.

Neighbourhood services manager

Jason Humphries manages the overall neighbourhood team.

Other members of the neighbourhoods team

We have two neighbourhood assistants and two housing co-ordinators, one of whom is a compliance lead and the other is a decant and rehousing lead. We also have a neighbourhood administrator and neighbourhood technical support manager who provide a number of housing management functions within the team.