About the scrutiny team
Our scrutiny team is an independent group of customers that ensures our services are effective and that the way we work considers our customers’ perspectives.
This is part of something called co-regulation which means that as a landlord we must support tenants to shape and scrutinise our service delivery and hold us to account.
The team have completed many reviews, that have led to recommendations for our board and leadership team, resulting in service improvements.
Originally from Durban in South Africa, the United Kingdom has been my home for almost 35 years. I have 2 grown up children and 4 grandchildren of which the youngest are 18 month old twin boys that definitely keep me on my toes! Over the years I have enjoyed completing various courses and a variety of jobs. I love designing and making clothes something I would like to spend more time on. Crafting for me is a fantastic way to relax.
I have been a Selwood tenant since 2018, living in Wells, and I enjoy being an active member of the community. I bring 35 years of experience in supported housing, having worked in many different roles including support worker, managing director and customer insight officer. Throughout my career, I have maintained a strong focus on communication and customer involvement, ensuring that the voices of those I’ve supported are always heard. I look forward to continuing to promote the voice of the tenant as part of the scrutiny team.
Somerset born, I have spent time moving around the country with the Ministry of Defence, finally moving to Chippenham when posted to Corsham. Since late 2020 I have been living in Trowbridge, after becoming a Selwood Housing tenant.
I have lived in Trowbridge for most of my life. I have left in the past but like a boomerang, I always return as it’s home for me. I have been a Selwood Housing customer since May 2011.
Having spent many years working and living in London, I was made redundant from my job within the government and decided at this point to move back to Wiltshire and to the family home.
I have been a tenant of Selwood Housing since 1995, happily living in Warminster with my dog Nelly. My past work experience has included being a field officer for the Institute of Engineering Designers.
After leaving HM Forces in 1978 when I was stationed in Warminster, I settled in this area. I moved into my present accommodation in 1982, which was at that time owned by the council, meaning I have been a tenant for over 30 years.
My husband and I became Selwood Housing tenants in 2020 during lockdown. This wasn’t an easy time but the staff did their best to make us feel welcome and helped us with our move. I began getting involved in 2024 by participating in focus groups and helping Selwood Housing to improve their policies. I wanted to take it a step further and help to improve the services provided to tenants by joining the scrutiny team in August 2025. My other interests include radio and quilting.
My wife and I became Selwood Housing tenants in 2020 during lockdown. My previous work experience involved monitoring the health and safety procedures in my workplace and ensuring all staff members were compliant to the health and safety standards. I am retired now and want to use my skillset to help monitor Selwood Housing’s services. I began attending focus groups in 2024 and was introduced to the scrutiny team in August 2025. I wish to help improve services for my community and other Selwood Housing customers.