If you make a complaint, find out what happens next and the steps we take to resolve the problem.
We are always happy to hear that we did something well. Compliments about our services and staff will be shared with the relevant colleagues.
Complaints will be acknowledged quickly and dealt with fairly. We aim to learn from complaints so we can put things right and continuously improve our services.
If you make a complaint, find out what happens next and the steps we take to resolve the problem.
If you want to leave a compliment or make a complaint, you can get in touch with us in a number of ways:
Send an email to info@selwoodhousing.com (for compliments and positive feedback) or complaints@selwoodhousing.com (if you wish to make a complaint)
Complete our online feedback form:
Speak to a member of our customer services team on 01225 715 715
Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.
Send your letter to us at our main office address.
Contact us on Facebook.
We always appreciate the time you take to complete our satisfaction surveys. Learn more about our customer feedback system.
Whistleblowing is when someone reports serious concerns about something that one of our staff, contractors or board members has done or failed to do.
Examples of a whistleblowing concern might be:
If you would like to report a serious concern in line with our whistleblowing policy, please read our customer information sheet which provides further information.
#NationalPetMonth celebrates and raises awareness of responsible pet ownership and we’re here for it!
We recognise the benefits that responsible pet and animal ownership can bring, such as enhancing the owner's mental and physical health and encouraging exercise.
Pets will normally be allowed in all our properties with prior consent, except for flats with the following:
communal entrances.
shared areas or communal facilities (such as a lounge or laundry).
Customers are expected to act responsibly in relation to their pets and animals, and this includes adhering to their legal and welfare obligations
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Would you like to know how Selwood Housing prioritise upgrades for our homes? All housing associations must provide homes that meet the decent homes standard with requirements based on age, condition, and comfort. Selwood Housing has a long-term maintenance plan to manage and carry out required work to keep our homes in good condition.
We want your help in discussing how Selwood Housing prioritise their upgrades which includes the replacement of kitchens, bathrooms, boilers and re-roofing and how they communicate with you.
We would like to invite you to join us in one of our 2-hour workshops:
Date: Thursday 9 May 2024
Time: 2pm – 4pm
Date: Wednesday 15 May 2024
Time: 6pm – 8pm
Venue: Selwood Housing office, Bryer Ash Business Park, Trowbridge, BA14 8RT
To sign up for a workshop, please complete this short registration form: ecs.page.link/WKmvC
As a thank you for attending, you can choose to receive a gift, such as a shopping voucher.
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For over 30 years Group 5, a furniture recycling charity based in Trowbridge, has made a difference in the lives of families and individuals in need. They collect good-quality donated furniture and provide it free of charge to those struggling to afford it. We continue to support Group 5 with funding from our Stronger Communities Fund to assist with annual running costs, helping to ensure the charity can continue its valuable work supporting some of our most vulnerable families, alleviating poverty and raising living standards.
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