Ahead of National Careers Week 2024, we met with one of our customer support advisers, Wendy. She talked to us about her role as a customer support adviser and her experience working at Selwood Housing.
“It's been nearly 10 years since I started working for Selwood Housing. I started working for Silcoa, which used to be our separate repairs and maintenance company. This involved taking calls and booking repair jobs for customers. I then joined Selwood Housing's customer support team in 2015, supporting customers with their queries and helping them with any issues.
As a customer support adviser, my role is to be the first point of contact for all our customers, whether that’s over the phone, email or face-to-face. There is no such thing as a typical day. We can get asked anything and everything to do with someone’s home! I love being able to help people and having that personal contact. I also love that no two days are the same! Selwood Housing is one big team and I love that we all work together to help our customers.
If you have never worked in housing before, the customer support team is a great place to start. As part of your role, you get to learn a bit about every area in housing. Many of our staff started in customer support, then progressed in their career and joined other areas of the business. Customer support is a great stepping stone in developing your career. If you love talking to and helping people, our team is definitely the place to start!
Joining Selwood Housing 10 years ago was a very positive move for me. It's been such a great organisation to work for, giving me plenty of opportunities to develop in my role but also giving me a much better work/life balance compared to previous jobs. I would certainly recommend to others that Selwood Housing is a great place to work!”
If you want to find out more about careers at Selwood Housing and to view our current vacancies, visit our careers webpages.
