Scrutiny team review – general needs caretaking review

The customer scrutiny team recently examined how we deliver caretaking services in our general needs housing. To assess performance, they reviewed our policies and procedures, gathered customer feedback through an online survey and telephone interviews, and spoke directly with the head of service and caretakers to understand the quality of service.

Based on their findings, the team presented seven recommendations to our Board of Directors, all of which were approved in October 2025. We’ve now put an action plan in place, and the supported housing manager will keep the scrutiny team updated on progress.

You can read the summary report and management response below:

If you would like to read the scrutiny team’s full report, please contact us via email on makeadifference@selwoodhousing.com or call us on 01225 715715 and ask for the customer involvement team.