Inviting customers to engage with us means listening, learning and making changes together. The customer involvement and communities team have shared how our customers have positively impacted Selwood Housing during 2025-2026.
Over the year, customers helped to improve our services, policies and strategies by participating in 52 involvement activities, sharing more than 200 suggestions and recommendations. These activities ranged from focus groups and scrutiny team reviews to surveys and estate pop-ups.
You can watch this short video to find out more highlights from Laura Pictor, our customer involvement and communities manager.
One key service our customers provided valuable feedback on is for our response repairs offer. It was suggested we reduce follow-up visits by keeping supplies stocked up in vans. In response, we secured a new materials contract to ensure our van stocks are automatically refreshed.
The customer scrutiny team carried out two reviews in the past year, focusing on our general needs caretaking service and our empty homes (voids) service. The team proposed a total of twelve recommendations to our Board of directors, all of which were approved.
We pride ourselves on listening and valuing our customers’ voices and we will be thanking every customer who took part by inviting them to a celebratory lunch.
To find out more about our involvement opportunities, head to Get Involved or sign up to our monthly makeadifference newsletter.
