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Our people

Meet Laura, our group customer involvement and communities manager

Selwood Housing staff member in a meeting smiling

Ahead of National Careers Week 2024, we spoke to our group customer involvement and communities manager, Laura. She talked to us about her time at Selwood Housing and how her career has progressed during her time here.

“I joined Selwood Housing in 2015 following redundancy. I took a risk in going for a fixed-term contract as I urgently needed employment, but it turned out to be the best decision in the long term. I’ve since worked up through the organisation and am now the group manager for customer involvement and communities. 

I’ve found that Selwood Housing encourages career progression and is open to employees moving between differing roles or departments, something that can often be a barrier.

There’s plenty of in-house training available and I’ve also been given the opportunity to complete my CMI in Leadership & Management

My background was in customer service and resident engagement, so I started my career here working in the communities team.  A few months in, I applied for a permanent position in the neighbourhoods team as I was keen to get frontline housing experience.   

I worked for some years as a tenancy sustainment coordinator and then as a neighbourhood manager, gaining knowledge in the welfare system, tenancy management and housing law. 

Selwood Housing staff out at community litter pick day as part of priority neighbourhoods project
Laura joins the Selwood Housing priority neighbourhoods team for a community litter pick

Last year a management opportunity came up in customer involvement, the area I’ve wanted to take on.   

Our team ensure we meet regulatory standards in involving our customers. We create opportunities for customers to have their say and influence how we deliver services to them. 

The best thing about working at Selwood Housing is the people, it’s a genuinely friendly and supportive place to work.”

To find out more about careers at Selwood Housing and our current vacancies, visit our careers webpages.

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