It should be easy for our customers to find information about how we make decisions, how we manage your home and the services we provide.
This is the idea behind a new Government regulation for housing associations that launched in October 2026 called Social Tenant Access to Information Requirements (or ‘STAIRS’).
We already publish most of the information covered by the scheme, but to make it easier to access we’ve created a STAIRs Publication Scheme on our website. We’ve organised information under the STAIRs categories and included links to relevant pages on our website.
From 1 April 2027, you will also be able to ask us for information about how we manage our homes and housing services.
View the STAIRs publication scheme.
