Download the Housing Ombudsman's Complaint Handling code.
The purpose of the Housing Ombudsman's Complaint Handling Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements.
The Housing Ombudsman expects landlords to carry out regular self-assessments against the Complaints Handling Code. We have completed a self-assessment against the Code which can be found below.
Download the Housing Ombudsman's Complaint Handling code.
Download our self-assessment.
If you can't find what you're looking for please contact us at info@selwoodhousing.com
🛠We recently invited customers to review our repairs service. Following their feedback, we've created a new webpage which gives a clear explanation of our repairs service, details of how we categorise repairs and our response times.
For emergency repairs we aim to respond the same day, priority repairs by the end of the next working day and routine repairs within either 30 or 60 days. Find out more on our repairs service webpage: ecs.page.link/1M67h
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Want to know what you can do to help those sleeping on the streets? Watch this short video from Our Wiltshire to find out what their rough sleepers team are doing and how you can support anyone you see living on the streets via Street Link.
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🎅 Only 20 days to go until the big day, are you busily putting up Christmas lights and decorations? 🎄Take a moment to read these tips and advice to make sure you stay fire-safe at home this festive season 👉 ecs.page.link/Z3ivv
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