If you make a complaint, find out what happens next and the steps we take to resolve the problem.
We are always happy to hear that we did something well. Compliments about our services and staff will be shared with the relevant colleagues.
Complaints will be acknowledged quickly and dealt with fairly. We aim to learn from complaints so we can put things right and continuously improve our services.
If you make a complaint, find out what happens next and the steps we take to resolve the problem.
If you want to leave a compliment or make a complaint, you can get in touch with us in a number of ways:
Send an email to info@selwoodhousing.com (for compliments and positive feedback) or complaints@selwoodhousing.com (if you wish to make a complaint)
Complete our online feedback form:
Speak to a member of our customer services team on 01225 715 715
Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.
Send your letter to us at our main office address.
Contact us on Facebook.
We always appreciate the time you take to complete our satisfaction surveys. Learn more about our customer feedback system.
Whistleblowing is when someone reports serious concerns about something that one of our staff, contractors or board members has done or failed to do.
Examples of a whistleblowing concern might be:
If you would like to report a serious concern in line with our whistleblowing policy, please read our customer information sheet which provides further information.
We often get asked by customers about whether they can access the loft in their homes to store things. We've put outlined some information and advice for customers with lofts in their homes, in this short video, with further information available under the tenant services section of our website. 🏠
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Thank you for your patience while we carried out maintenance on our customer portal. The MySelwoodHousing portal is now back up and running.
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'*Customer reminder* This year is a 53-week year
As a customer, you pay your rent on a weekly basis. Normally there are 52 Mondays in the year when your rent is due.
However, every five or six years, including 2024/25, there are 53 Mondays in the year, which means 53 rent payment days instead of the usual 52. This additional week makes up for a shortfall in days that occurred in the previous standard accounting years, i.e., 52 weeks x 7 only equals 364 days, not 365 days.
More details about how this affects your rent charges can be found on our website: ecs.page.link/Bx4U9
If you claim the housing element of Universal Credit, don’t forget to update your new rent via your UC portal.
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Does that mean next year is a 51 week year?
Note to all universal credit does NOT cover that extra week, so you ll have to find it out of your own pocket.
This is quite good to know, even tho I am a greensquare tenant. Thanks for the heads up Selwood Housing
These rents are becoming astronomical, it's becoming cheaper to go private sector after the second 7.7% rise in two consecutive years.
so after 6 years cant even get a break of 1 week.....
