If you make a complaint, find out what happens next and the steps we take to resolve the problem.
We are always happy to hear that we did something well. Compliments about our services and staff will be shared with the relevant colleagues.
Complaints will be acknowledged quickly and dealt with fairly. We aim to learn from complaints so we can put things right and continuously improve our services.
If you make a complaint, find out what happens next and the steps we take to resolve the problem.
If you want to leave a compliment or make a complaint, you can get in touch with us in a number of ways:
Send an email to info@selwoodhousing.com (for compliments and positive feedback) or complaints@selwoodhousing.com (if you wish to make a complaint)
Complete our online feedback form:
Speak to a member of our customer services team on 01225 715 715
Come along to formal meetings, community gatherings, focus groups and meetings on an individual basis. Interested in knowing more? Learn more about how you can get involved.
Send your letter to us at our main office address.
Contact us on Facebook.
We always appreciate the time you take to complete our satisfaction surveys. Learn more about our customer feedback system.
Whistleblowing is when someone reports serious concerns about something that one of our staff, contractors or board members has done or failed to do.
Examples of a whistleblowing concern might be:
If you would like to report a serious concern in line with our whistleblowing policy, please read our customer information sheet which provides further information.
"3 years I been Selwood customer and I can't thank Selwood housing staff for their support.. Here's to many more years of you being my landlord.. the service Selwood Housing gives is amazing…. keep up the good work!" - Trowbridge Resident, March 2024
7 CommentsComment on Facebook
12 years for me… and i totally agree, whether it’s in the staff in-house or sub contractors. Thank you Selwood
7 years for me and totally agree 👍
11 years for me i cant fault selwood there brilliant
I was an employee of Selwood housing for eleven years couldn’t Fault them as an employer.⭐️
13 years for me and can’t fault them, always very helpful when you phone etc..
20 years for me thank you so much
You are most welcome for the feedback.. Mike and your team was their to support us moving from alcock Crest to new property all went smooth and I am proud of Selwood Housing .. regards Jamie
We're pleased to announce a new partnership with Huws Gray for our electrical supplies. Founded in 1990, Huws Gray have a wealth of specialist knowledge as the owners of Electricbase and 15 years’ experience working with housing associations. They have created a dedicated distribution centre for Selwood Housing from their Civils & Lintels site in Westbury, including a vehicle and driver for rapid response deliveries. Our operatives can use the Stock&Go app to order what they need quickly and easily, ultimately saving our customers’ time and money.
2 CommentsComment on Facebook
Do they have any fluorescent light tubes?
Ask them if they have any sparkles excessive,
🌈 Happy International Family Equality Day! 🌍
Today, we celebrate the beautiful diversity of families in Wiltshire and beyond.
We believe that every family deserves a place to call home - a sanctuary where love knows no bounds.
This special day reminds us of our commitment to fostering inclusive communities and ensuring that our housing projects support every family's unique journey.
Because when families thrive, communities flouris#ifed2024D2024
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