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Customers and communities

Join our next focus group – reporting repairs

response repair offer

Customers need clear information when reporting repairs. The process should be easy to understand and communicated clearly. Could you help us do this better?

Then please join us! We are inviting customers to join our focus group on Thursday 14 September at Selwood Housing's office, between 10am and 12pm.

You will:

  • See how we decided the repairs process and the challenges involved.
  • Help us improve the way we communicate with our customers about our repair service.

You'd be perfect for the role if:

  • You're passionate about making sure our procedures and the way we communicate them are clear and understandable.
  • You can commit 1-2 hours to attend a face-to-face focus group.
  • You can join us at our office in Trowbridge.

We're offering in return:

  • A gift in the form of a shopping voucher, a donation to our charity of the year or a credit to your rent account.
  • Money towards travel costs.

Interested in taking part?

Join our Make A Difference mailing list to register your interest and find out more.