We produce a customer annual report so that our customers can easily review our performance and the money we spend. This covers the financial year from April 2022 to March 2023. It is published online in September and all our customers receive a copy by email or printed version by post.
The customer annual report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.
Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project takes shape. This transformation will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.
We will continue to work towards improving the energy efficiency of our homes, in line with the UK's target of net-zero carbon by 2050.
Enjoy the wellbeing benefits of being outside this National Gardening Week.
Get inspiration for sprucing up your garden this Summer with these easy to follow steps and advice articles: ecs.page.link/kg4Tf
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Wiltshire Council is running a survey to gather the views of people who have experienced domestic abuse across Wiltshire. The survey provides an opportunity for victims and survivors of domestic abuse to anonymously share their experience. The results of the survey will shape the local Domestic Abuse Strategy, influencing how future support services are run. The survey is open to people aged 16 and over until Friday 31 May 2024. ecs.page.link/jyvHH
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We often get asked by customers about whether they can access the loft in their homes to store things. We've put outlined some information and advice for customers with lofts in their homes, in this short video, with further information available under the tenant services section of our website. đźŹ
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