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Annual customer report

We produce an annual report so that our customers can easily review our performance and the money we spend. This covers the financial year from April 2021 to March 2022. It is published online in September and all our customers receive a copy by email or printed version in the post.

The annual customer report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.

Looking ahead

Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project, Horizon takes shape. Horizon will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.

We will continue to work towards improving the energy efficiency of our homes, in line with the UK's target of net-zero carbon by 2050.

Past annual reports


Watch the video of the 2020-21 annual customer report below. Here is the subtitled version.

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