We produce a customer annual report so that our customers can easily review our performance and the money we spend. This covers the financial year from April 2022 to March 2023. It is published online in September and all our customers receive a copy by email or printed version by post.
The customer annual report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.
Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project, Horizon takes shape. Horizon will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.
We will continue to work towards improving the energy efficiency of our homes, in line with the UK's target of net-zero carbon by 2050.
Are you a Selwood Housing customer keen to help us improve our services?
Would you be happy to share your ideas at a focus group or other involvement project?
Add your contact details and interests to this short form on our website and we'll be in touch: ecs.page.link/aTnHB
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The MySelwoodHousing portal for customers will be unavailable from 1 pm on Tuesday 23 April to 9am on Monday 29 April due to routine maintenance.
For any queries about your portal account during this time, please call our customer support team on 01225 715 715 (Mon - Thu 8:30am - 5:30pm, Fri 8:30am - 5pm).
For alternative ways to pay your rent, visit our pay your rent page: ecs.page.link/vHrz8
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#NationalPetMonth celebrates and raises awareness of responsible pet ownership and we’re here for it!
We recognise the benefits that responsible pet and animal ownership can bring, such as enhancing the owner's mental and physical health and encouraging exercise.
Pets will normally be allowed in all our properties with prior consent, except for flats with the following:
communal entrances.
shared areas or communal facilities (such as a lounge or laundry).
Customers are expected to act responsibly in relation to their pets and animals, and this includes adhering to their legal and welfare obligations
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