We produce a customer annual report so that our customers can easily review our performance and the money we spend. This covers the financial year from April 2022 to March 2023. It is published online in September and all our customers receive a copy by email or printed version by post.
The customer annual report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.
Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project, Horizon takes shape. Horizon will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.
We will continue to work towards improving the energy efficiency of our homes, in line with the UK's target of net-zero carbon by 2050.
🏡🌱 We want to ensure that everything we do has a positive impact now and in the future!
Which is why why we publish an environmental, social and governance (ESG) report each year. The report shows how we're doing on a range of areas including building safety and quality, affordability, resident support, environmental impact, support for our communities and staff wellbeing.
👉 Find out more and read the latest report on our website: ecs.page.link/BjXdR
🏡🛠Is something in your home in need of repair? It may be that you're able to quickly carry out the repair yourself. Head to our repairs tips and advice pages to find lots of articles on repairs and improvements you can make in your home: ecs.page.link/8v1nj
🏡 It's #sharedownershipweek ! 🏡
If you want to find out more about shared ownership as way of getting onto the property ladder, visit our website: ecs.page.link/AFgah
You can also stay up to date with available properties and all the latest from our home ownership team on our Selwood Sales page!
