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Customer annual report

We produce a customer annual report so that our customers can easily review our performance and the money we spend. This covers the financial year from April 2022 to March 2023. It is published online in September and all our customers receive a copy by email or printed version by post.

The customer annual report includes information on a variety of areas such as repairs, neighbourhoods and customer service, and features results from recent satisfaction surveys.

Looking ahead

Looking ahead, we have some ambitious and exciting plans over the next few years as our transformation project takes shape. This transformation will see us create and deliver our next generation of housing services as we improve further, becoming even easier for our customers to do business with.

We will continue to work towards improving the energy efficiency of our homes, in line with the UK's target of net-zero carbon by 2050.

Previous customer annual reports

2021-2022

Used for the like, share, comment, and reaction icons
12 hours ago
Selwood Housing

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
... See MoreSee Less

Last year a survey went out to unpaid carers by Carer Support Wiltshire as to what unpaid carers would like to be trained on. From the results of this Wiltshire Council would like to offer a range of training to support what unpaid carers have asked for.

The first lot of face to face training will be held on 20th June 2024 in Melksham Community Campus as follows:
✅Stress awareness training 10am-11:00am
✅First aid training 11:30am-12:30pm
✅Mental capacity act training 13:00pm-14:00pm
✅Manual handling training 14:30pm-15:30pm
This training is for all aged carers.

You can book on to all of these or just the ones you are interested in by contacting BCFTeam@wiltshire.gov.uk with your name, email address and the sessions you would like to book.
2 days ago
Selwood Housing

Register to vote now if you’ve never registered before, have moved house, or changed your name.
Register now: ecs.page.link/Q5FyD
#YourVoteMatters. Don’t lose it.
... See MoreSee Less

Register to vote now if you’ve never registered before, have moved house, or changed your name. 
Register now: https://ecs.page.link/Q5FyD 
#YourVoteMatters. Don’t lose it.
2 days ago
Selwood Housing

Our offices will be closed on the morning of the 20th June for a staff event.
If you have an emergency during this time, please call us on 01225 715 715.

We will reopen as usual at 2pm on the 20th June 2024.
... See MoreSee Less

Our offices will be closed on the morning of the 20th June for a staff event.
If you have an emergency during this time, please call us on 01225 715 715. 

We will reopen as usual at 2pm on the 20th June 2024.
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