Meet Jamila, our account manager
Please find below an overview of our departments across Selwood Housing and the types of roles that we have within these teams.
The business transformation team supports the rest of the organisation with projects to improve how we deliver our services for customers.
Typical roles include business analyst and project manager.
Our team of caretakers provides a valuable service to customers living in our general needs flats and sheltered schemes. As well as ensuring communal areas are clean and tidy and kept clear of obstructions, the team is a valuable link between customers in the community and the neighbourhood team.
Typical roles include neighbourhood caretaker.
The compliance operatives are responsible for making sure that our customers are living in safe homes. They undertake gas servicing; electrical testing and inspections; fire checks and legionella flushing; testing of fire alarms, emergency lighting and other communal services; asbestos removal/remedial works and more.
Typical roles include compliance technician, multi-skilled operative, asbestos operative, gas engineer and electrician.
The customer support team is the first point of contact for all our customers, whether on the telephone, in reception or online via enquiries from our website and Facebook page. The team deals with a wide variety of enquiries about everything from housing applications to rent accounts and neighbourhood matters. They work closely with the planners, who co-ordinate our repairs service for customers.
Typical roles include customer support adviser, complaint resolution co-ordinator and planner.
Our development team co-ordinates and leads our new-build housing projects, to provide new, affordable homes. We build homes mainly in Wiltshire, Somerset and Bath and North East Somerset. We look to develop in towns and villages within one hour's travelling time from Trowbridge. We are currently building around 200 homes per year.
Typical roles include project manager, sales advisor and development programme co-ordinator.
This team carries out electrical upgrades and inspections at Selwood Housing properties. The team carry out an electrical installation condition report for all our homes and install new efficient electric heating, as part of our upgrades programme.
Electricians are typically recruited for this team.
The gas team undertake gas installations as part of our planned work programme, supporting boiler upgrades and fuel switches as part of upgrading heating systems in our homes. They also cover Selwood Housing's cyclical gas servicing programme to ensure a valid landlord's gas safety record has been completed for all Selwood Housing properties.
Gas engineers are typically recruited for this team.
The human resources and learning & development team advise and assist in the management and support of staff at Selwood Housing. Whether they're acting as in-house experts on everything HR related, ensuring we meet and exceed statutory requirements or promoting equality and diversity, they make Selwood Housing a great place to work. From recruitment and training to developing policies, payroll operations to employee relations, they're fully committed to our people.
Typical roles include HR adviser and IT trainer.
The aim of the income team is to maximise our income by monitoring rent accounts and assisting customers with their rent management. They also recover debts from former tenants and leaseholders and sometimes appear in court for possession and civil actions. They work closely with local councils, other money advice services and credit unions. The team is also responsible for land sales, the right to buy and right to acquire.
The lettings team allocate all our homes, working with different council’s choice-based lettings services, Homes4Wiltshire, Homefinder Somerset or Homesearch B&NES.
Typical roles include account manager, lettings administrator and lettings supervisor.
Our I&C team leads on customer involvement and community engagement across Selwood Housing, ensuring that customer feedback directly influences our service delivery.
Typical roles include customer involvement and community engagement facilitator and community engagement business support.
This team installs brand new kitchens and bathrooms within older Selwood Housing properties on a rolling schedule.
Typical roles include multi-trade operative, plumber, plasterer, decorator and customer liaison officer.
Our marketing and communications team are the people who make sure everyone knows just how much we're doing. They manage our brand and make sure we keep in touch with staff, customers, board members and stakeholders through a variety of media, including the website, social media and e-newsletters.
Typical roles include digital and social marketing executive and senior marketing executive.
Our neighbourhoods team is responsible for the management of our tenancies and estates to ensure they are great places to live. They help to tackle the causes of antisocial behaviour, undertake neighbourhood improvements, ensure our neighbourhoods and properties are clean and tidy and promote customer involvement. The team works closely with other agencies such as the police and local councils.
Typical roles include neighbourhood assistant, neighbourhood manager, neighbourhood administrator and tenancy sustainment co-ordinator.
The administration teams support all our operational teams: compliance, programme improvements, kitchens and bathrooms, responsive repairs and voids.
Typical roles include administrator, property administrator and operations co-ordinator.
Our programme improvements team make sure that all the work planned for our properties is delivered on time, cost effectively, safely and to a high standard.
Typical roles include estates contract surveyor and property surveyor.
The assets team carries out regular surveys of all our homes to make sure we have an accurate record of their condition, what building work they will need and when. They also carry out financial and sustainability assessments to make sure that our properties are economically viable and sustainable over the long term.
Typical roles include property surveyor, asset co-ordinator and asset manager.
Typical roles include general building operative, roofer, labourer, plumber, electrician, plasterer, decorator, multi-skilled operative and repairs surveyor.
Supported housing are responsible for the delivery of Selwood Housing’s landlord service for supported housing. This covers sheltered schemes and linked properties close by, care homes and supported living schemes.
Typical roles include supported housing advisor and sheltered housing co-ordinator.
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Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739372. All rights reserved.
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