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Teams in Selwood Housing Group

Please find below an overview of our departments across Selwood Housing Group and the types of roles that we have within these teams.

Selwood Housing Group

These teams work across both Selwood Housing and Silcoa.

Selwood housing customer support

The customer support team is the first point of contact for all our customers, both on the telephone, in reception and online via enquiries from our website and Facebook page. The aim of the customer support team is to deal with the enquiry as fully as possible, only passing the call on when necessary.
The team deals with a variety of enquiries from requests for repairs to information on rent accounts, garages and neighbourhood matters. They also help with housing application enquiries. They have close contact with all other services.

Typical roles include: customer support adviser, complaint resolution co-ordinator, customer support scripter

Selwood Housing

These teams deliver Selwood Housing's services.

accoridan

Our team of caretakers and housekeepers provide a valuable service to tenants living in our general needs flats and sheltered schemes.
The purpose of the caretakers and housekeepers team is to ensure communal areas are clean and tidy and kept clear of obstructions, and to be a valuable link between customers in community and the neighbourhood and property services teams.

Typical roles include: housekeeper, neighbourhood caretaker

Silcoa

These teams deliver the Group's repairs and maintenance services.

silcoa admin and planning

The administration and planning team at Silcoa supports all of our workstreams and back office functions. Primarily the team are based at our Silcoa office in Melksham.

Typical roles include; administrator, planner

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