Our teams

Asset team

The asset team carry out regular surveys of all our homes to make sure we have an accurate record of their condition. They produce long-term financial plans, programmes of work and carry out financial and sustainability assessments to ensure our homes are economically viable and sustainable.

Typical roles include asset surveyor and asset coordinator.

Business performance and insight

The business performance and insight team collect and analyse data to measure our performance. The team provide valuable insights that supports our strategic decision-making, drives service improvements and enhances customer satisfaction and operational efficiency.  The team are also responsible for data governance and ensuring we comply with regulations.

Typical roles include information and data analyst and research analyst.

Business transformation

The business transformation team supports the rest of the organisation with projects to improve how we deliver our services for customers.

Typical roles include business analyst and project manager.

Caretakers

Our team of caretakers provides a valuable service to customers living in our general needs flats and sheltered schemes. As well as ensuring communal areas are clean and tidy and kept clear of obstructions, the team is a valuable link between customers in the community and the neighbourhood team. Typical roles include neighbourhood caretaker.

Communications

Our communications team are the people who make sure everyone knows just how much we’re doing. They manage our brand and make sure we keep in touch with staff, customers, board members and stakeholders through a variety of media, including the website, social media and e-newsletters.

Typical roles include and marketing and communications executive, and marketing and communications coordinator.

Complaints

Our complaints team are responsible for managing and resolving customer complaints, ensuring we address issues fairly and promptly. They investigate issues and work to achieve positive outcomes for our customers.

Typical roles include customer complaints specialist.

Compliance

The compliance team are responsible for making sure that our customers live in safe homes. They undertake fire and legionella risk assessments; service fire alarms, emergency lighting, lifts and other communal services; carry out asbestos surveys and remedial works and are responsible for fire safety.

Typical roles include compliance manager, property surveyor and multi-skilled operative fire safety.

Customer involvement and communities

The customer involvement and communities team facilitate opportunities for customers to share their views and help shape our services and policies. They help us achieve value for money by focusing on what is important to our customers.

Typical roles include customer involvement and communities coordinator.

Customer support and planners

The customer support team is the first point of contact for all our customers, whether on the telephone, in reception or online via enquiries from our website and Facebook page. The team deals with a wide variety of enquiries about everything from housing applications to rent accounts and neighbourhood matters. They work closely with the planners, who co-ordinate our repairs service for customers.

Typical roles include customer support adviser and planner.

Damp and mould

Our damp and mould team focus on addressing and resolving damp and mould issues in our customers’ homes. They respond to all reported cases and also work proactively to identify underlying causes of damp, prevent future issues and provide advice to customers on maintaining a mould-free home.

Typical roles include damp and mould surveyor.

Development

Our development team co-ordinates and leads our new-build housing projects, to provide new, affordable homes. We build homes mainly in Wiltshire, Somerset and Bath and North East Somerset. We look to develop in towns and villages within one hour’s travelling time from Trowbridge. We are currently building around 200 homes per year.

Typical roles include project manager, sales advisor and development programme co-ordinator.

Electrical team

This team carries out electrical upgrades and inspections at Selwood Housing properties. The team carry out an electrical installation condition report for all our homes and install new efficient electric heating, as part of our upgrades programme.

Electricians are typically recruited for this team.

External programmes

This team is responsible for managing our grounds maintenance services and ongoing improvements to our outdoor and community spaces. They work closely with operational teams to ensure the work planned for our properties each year is delivered on time, cost effectively, safely, and to a high standard.

Typical roles include planned improvement project surveyor and contract manager.

Finance

The finance team has a wide variety of functions. On top of typical day-to-day financial management, they set budgets, prepare annual statutory accounts and complete tax administration. They also make returns to various regulatory bodies, train people in the use of our accounting system and deal with issues relating to the organisation’s insurance polices.
Typical roles include finance clerk, assistant accountant and finance team leader.

Fleet

This team manages our fleet of vans used by our operative and caretaking teams. They oversee vehicle maintenance, compliance and van stock to ensure our field based teams can operative efficiently and reliably.

Typical roles include fleet manager.

Gas team

The gas team undertake gas installations as part of our planned work programme, supporting boiler upgrades and fuel switches as part of upgrading heating systems in our homes. They also cover Selwood Housing’s cyclical gas servicing programme to ensure a valid landlord’s gas safety record has been completed for all Selwood Housing properties.

Gas engineers are typically recruited for this team.

Health, safety and environment

Our health, safety and environment team work to ensure the safety of our employees, customers and the general public, and that environment we work in allows us to work comfortably. They are involved in all aspects of health and safety from training and setting processes to investigating accidents when they occur.

Typical roles include health and safety coordinator and facilities manager.

Human resources and learning & development

The human resources and learning & development teams advise and assist in the management and support of staff at Selwood Housing. Whether they’re acting as in-house experts on everything HR related, ensuring we meet and exceed statutory requirements or promoting equality and diversity, they make Selwood Housing a great place to work. From recruitment and training to developing policies, payroll operations to employee relations, they’re fully committed to our people.

Typical roles include HR adviser and IT trainer.

Income and lettings

The aim of the income team is to maximise our income by monitoring rent accounts and assisting customers with their rent management. They also recover debts from former tenants and leaseholders and sometimes appear in court for possession and civil actions. They work closely with local councils, other money advice services and credit unions. The team is also responsible for land sales, the right to buy and right to acquire.

The lettings team allocate all our homes, working with different council’s choice-based lettings services, Homes4Wiltshire, Homefinder Somerset or Homesearch B&NES.

Typical roles include account manager, lettings administrator and lettings supervisor.

Internal programmes

This team are responsible for a planned programme of improvements to our customers’ homes. They lead on projects that improve the energy efficiency of our homes and install brand-new kitchens and bathrooms within older Selwood Housing properties on a rolling schedule.

Typical roles include contract manager, multi-trade operative, plumber, plasterer, decorator and customer liaison officer.

IT

The IT team is responsible for ensuring Selwood Housing has the information technology required to complete jobs efficiently. They ensure all databases and processes work effectively using a wide range of technologies and devices.

Typical roles include infrastructure and operations analyst and IT solution developer.

Neighbourhoods and tenancy sustainment

Our neighbourhoods team is responsible for the management of our tenancies and estates to ensure they are great places to live. They help to tackle the causes of antisocial behaviour, undertake neighbourhood improvements, ensure our neighbourhoods and properties are clean and tidy and promote customer involvement. The tenancy sustainment team support customers who need additional help to have a successful tenancy. The teams works closely with other agencies such as the police and local councils.

Typical roles include neighbourhood assistant, neighbourhood manager, neighbourhood administrator and tenancy sustainment co-ordinator.

Operations administration

Our operations administration team consists of compliance and programme improvement administrators who work with and support operatives and subcontractors. Providing the necessary support to maintain a high level of compliance and a high standard of housing.

Typical roles include property administrator and contracts and operations performance manager.

Procurement

The procurement team is responsible for advising on how best to buy the goods and services that Selwood Housing use, in line with Public Procurement Regulations 2015. We help budget holders get the best value for money when they make a purchase.  We can also advise on how best to manage contracts, contractors and suppliers.

Typical roles include head of procurement and procurement business partners.

Renewables

Our renewables team is responsible for all aspects of maintenance, repair and renewal of solar thermal, solar PV and air source heat pump technology in our customers’ homes.

Typical roles include renewables engineer and renewables and electrical supervisor.

Response and voids

The responsive repairs team attend around 650 repair appointments in our customers’ homes every week! Our voids team undertake repairs and refurbishments to homes after one tenant has moved out and before a new customer moves in.

Typical roles include general building operative, roofer, labourer, plumber, electrician, plasterer, decorator, multi-skilled operative and repairs surveyor.

Supported housing

Supported housing are responsible for the delivery of Selwood Housing’s landlord service for supported housing. This covers sheltered schemes and linked properties close by, care homes and supported living schemes. Typical roles include supported housing advisor and sheltered housing co-ordinator.