Please find below an overview of our departments across Selwood Housing Group and the types of roles that we have within these teams.
The administration and planning team supports all of our workstreams and back office functions. Primarily the team are based at our office in Melksham.
Typical roles include; administrator, planner
Our team of caretakers and housekeepers provide a valuable service to tenants living in our general needs flats and sheltered schemes.
The purpose of the caretakers and housekeepers team is to ensure communal areas are clean and tidy and kept clear of obstructions, and to be a valuable link between customers in community and the neighbourhood and property services teams.
Typical roles include: housekeeper, neighbourhood caretaker
The customer support team is the first point of contact for all our customers, both on the telephone, in reception and online via enquiries from our website and Facebook page. The aim of the customer support team is to deal with the enquiry as fully as possible, only passing the call on when necessary.
The team deals with a variety of enquiries from requests for repairs to information on rent accounts, garages and neighbourhood matters. They also help with housing application enquiries. They have close contact with all other services.
Typical roles include: customer support adviser, complaint resolution co-ordinator, customer support scripter
Our development team co-ordinates and leads our new-build housing projects, to provide new, affordable homes. We build homes mainly in Wiltshire, Somerset and Bath and North East Somerset. We look to develop in towns and villages within one hour's travelling time from Trowbridge. We are currently building around 200 homes per year.
Typical roles include: project manager, sales advisor, development programme co-ordinator
This team carries out electrical upgrades and inspections at Selwood Housing properties. The team carry out an electrical installation condition report for all of our homes and install new efficient electric heating, as part of our upgrades programme. Electricians are typically recruited for this team.
The external works team deliver a range of repairs and maintenance services, outside the home. From fencing repairs, hard landscaping and concrete paths, to brick walls, external decorations and garage refurbishments.
Typical roles include; multi-trade operative, decorators, general operative, labourers, asbestos operative and plasterer.
The gas team support gas installations as part of our planned work programme, supporting boiler upgrades and fuel switches as part of upgrading heating systems in our homes. They also cover Selwood Housing's cyclical gas servicing programme to ensure a valid landlords gas safety record has been completed for all Selwood Housing properties.
Our health, safety and facilities team work to ensure the safety of our employees, tenants and the general public. They are involved in all aspects of health and safety from training and setting processes to investigating accidents when they occur. Typical roles include: health and safety co-ordinator, facilities manager
The aim of the income team is to maximise our income by monitoring rent accounts and assisting tenants with their rent management. They also recover debts from former tenants and leaseholders and sometimes appear in court for possession and civil actions. They work closely with local councils, other money advice services and credit unions. The team is also responsible for land sales, the right to buy and right to acquire. The lettings team allocate all of our homes, working with different council’s choice-based lettings services, Homes4Wiltshire, Homefinder Somerset or Homesearch B&NES.
Typical roles include: account manager, lettings administrator, lettings supervisor
Our involvement and community engagement team leads on customer involvement and community engagement across Selwood Housing Group, ensuring that feedback directly influences our service delivery.
Typical roles include: customer involvement and community engagement facilitator and community engagement business support.
Our marketing & communications team are the people who make sure everyone knows just how much we're doing. They manage our brand and make sure we keep in touch with employees, tenants, board members and stakeholders through a variety of media, including the website, social media and e-newsletters. Typical roles include: digital and social marketing executive, marketing executive
Our neighbourhoods team is responsible for the management of our tenancies and estates to ensure they are great places to live. They help to tackle the causes of antisocial behaviour, undertake neighbourhood improvements, ensure our neighbourhoods and properties are clean and tidy and promote tenant involvement. The team works closely with other agencies such as the police and local councils.
Typical roles include: neighbourhood assistant, neighbourhood manager, neighbourhood administrator and tenancy sustainment co-ordinator
The Planned team install new kitchens, bathrooms, fuel switches and boiler upgrades within Selwood Housing properties.
Typical roles include; multi-trade operative, plasterer, general operative, roofer, plumber, electrician, asbestos operative, gas engineer, decorator, labourer
Property services is responsible for the maintenance and repair of all of Selwood Housing’s properties. We are also responsible for ensuring that all of our homes are safe places to live. This is covered by three teams within property services; asset, compliance and delivery.
Typical roles include: asset co-ordinator, property surveyor, asset manager
Supported housing are responsible for the delivery of Selwood Housing’s landlord service for supported housing. This covers sheltered schemes and linked properties close-by, care homes and supported living schemes.
Typical roles include; supported housing advisor, sheltered housing co-ordinator.
Selwood Housing is a registered charity (1141124). Selwood Housing Society Limited is a company limited by guarantee (4168336). We are authorised and regulated by the Financial Conduct Authority reference no 739372. All rights reserved.
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