Our tenancy sustainment service provides short-term, intensive support to customers with multiple needs, who are at serious risk of losing their tenancy if intervention is not provided. We work alongside existing services offered by Selwood Housing and external agencies to ensure customers receive a holistic approach to their needs.
In some circumstances we can also work with new customers (those with no previous experience of holding a tenancy or those with complex situations) to support them in resettling and to help them gain confidence in their rights & responsibilities as a tenancy-holder.
Unfortunately, our tenancy sustainment service is unable to provide ongoing help; customers must be able to maintain their own tenancy in the longer term.
In the case of a breach of tenancy, we will be guided by the referrer who will inform us what they want the outcome to be, and will work with our customer to achieve these goals. For new tenancies, we can support customers through the basics of resettlement.
Examples of support include:
To get referred, you must be a customer of Selwood Housing, and you must be at risk of losing your tenancy. We may also talk to new customers about tenancy sustainment if they have not set up a home on their own before.
Your Selwood Housing neighbourhood manager or account manager may talk to you about a referral to the tenancy sustainment team to avoid further action.
If you feel that you would benefit from working with a tenancy sustainment coordinator, please speak to your neighbourhood or account manager by calling 01225 715 715.
Please note, we cannot take referrals from other agencies.
If you are referred to the tenancy sustainment service, you will be contacted by one of our coordinators. Alison is our tenancy sustainment coordinator who works as part of the Selwood Housing neighbourhoods team. She works on an individual basis with customers who need help to resettle into a new property as well as customers who are at risk of losing their tenancy.
Alison will meet with you to complete a full needs assessment and develop a support plan with you to meet these needs.
We're pleased to announce a new partnership with Huws Gray for our electrical supplies. Founded in 1990, Huws Gray have a wealth of specialist knowledge as the owners of Electricbase and 15 years’ experience working with housing associations. They have created a dedicated distribution centre for Selwood Housing from their Civils & Lintels site in Westbury, including a vehicle and driver for rapid response deliveries. Our operatives can use the Stock&Go app to order what they need quickly and easily, ultimately saving our customers’ time and money.
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Ask them if they have any sparkles excessive,
🌈 Happy International Family Equality Day! 🌍
Today, we celebrate the beautiful diversity of families in Wiltshire and beyond.
We believe that every family deserves a place to call home - a sanctuary where love knows no bounds.
This special day reminds us of our commitment to fostering inclusive communities and ensuring that our housing projects support every family's unique journey.
Because when families thrive, communities flouris#ifed2024D2024
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Our offices will be closed on Monday 6th May for the Bank Holiday.
If you have an emergency during this time, please call the out of hours support team on 01225 715 715.
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