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Complaints process

Complaints process

Scrutiny team review

Review of communications within the complaints process

We know that the way we handle communications within the complaints process is very important to our customers. The scrutiny team's key areas of interest for this review were:

  • how communications are managed within the complaints process
  • to understand the outcome of this process with customers who make a complaint
  • to assess the quality and quantity of that communication with regard to customer expectations.

The reporting from this 2020-21 review can be found under scrutiny team reports.

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12 hours ago
Selwood Housing

Our offices will be closed on Monday 6th May for the Bank Holiday.
If you have an emergency during this time, please call the out of hours support team on 01225 715 715.
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Our offices will be closed on Monday 6th May for the Bank Holiday. 
If you have an emergency during this time, please call the out of hours support team on 01225 715 715.
2 days ago
Selwood Housing

Enjoy the wellbeing benefits of being outside this National Gardening Week.
Get inspiration for sprucing up your garden this Summer with these easy to follow steps and advice articles: ecs.page.link/kg4Tf
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Enjoy the wellbeing benefits of being outside this National Gardening Week. 
Get inspiration for sprucing up your garden this Summer with these easy to follow steps and advice articles: https://ecs.page.link/kg4Tf
2 days ago
Selwood Housing

Wiltshire Council is running a survey to gather the views of people who have experienced domestic abuse across Wiltshire. The survey provides an opportunity for victims and survivors of domestic abuse to anonymously share their experience. The results of the survey will shape the local Domestic Abuse Strategy, influencing how future support services are run. The survey is open to people aged 16 and over until Friday 31 May 2024. ecs.page.link/jyvHH ... See MoreSee Less

Wiltshire Council is running a survey to gather the views of people who have experienced domestic abuse across Wiltshire. The survey provides an opportunity for victims and survivors of domestic abuse to anonymously share their experience. The results of the survey will shape the local Domestic Abuse Strategy, influencing how future support services are run. The survey is open to people aged 16 and over until Friday 31 May 2024. https://ecs.page.link/jyvHH
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