Ever wondered why Selwood Housing has particular processes or activities? Many of our ways of working come from discussion and engagement with our customers.
Whether it's getting our tenants opinion on a potential change of policy, surveying our customers to know what they think about a service, or requesting nominations for our 'make a difference awards' we know customers bring valuable insight.
What's more, there are plenty of ways you can get involved. Whether its an hour spare every other month, or a few hours each week.
Join our customer bank.
When we need to involve customers in one-off events or meetings we
will contact our customer bank to see who can respond with the specific details. You can then decide if you would like to participate at the time.
Join our customer group.
Our customer groups support a particular department or team through meeting with them and providing feedback or help to generate ideas.
With different groups to choose from, you can pick one that best matches your interest; whether it’s supporting us to build new homes, reviewing the latest issue of Working Together or supporting our sheltered housing service.
Participate in customer surveys.
We need to collate customers views on a number of activities. We regularly send online surveys to our customers who are happy to support us in this way. To opt in to receiving customers surveys from us, register your interest with us here.
Join our scrutiny team.
Our scrutiny team are an independent group that help us to review our services, by undertaking reviews of particular services or processes for us throughout the year.
The scrutiny team meet quarterly and ensure that we are doing what we should be doing. They produce reports and recommendations for service improvements for our leadership team and board. Read the latest scrutiny report presented at Selwood Housing Group board.
Donna Broomham has recently taken on the role as Chair of our scrutiny team.
The scrutiny team is an independent group that makes sure we are doing what we should be and checks our quality.
The scrutiny team is part of 'co-regulation', which is where tenants, rather than the government, make sure that housing associations are doing what they should be doing.
Contact our involvement team to find out more about opportunities to get involved.